Player Agreement - Terms and Conditions

Welcome to Ontario Lottery and Gaming Corporation (OLG). By accessing or using our services, you agree to be bound by these Terms and Conditions.

Account Registration

To use certain features of our services, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Be at least 18 years of age (or 19 for certain games)

Responsible Gaming

OLG is committed to responsible gaming. You must:

• Play responsibly and within your means
• Set personal limits on time and money spent
• Not use our services if prohibited by law
• Seek help if gaming becomes problematic

Prohibited Activities

You may not:

• Use our services for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our services
• Use bots, scripts, or automated tools
• Share your account credentials with others
• Create multiple accounts

Deposits and Withdrawals

All financial transactions are subject to:

• Verification of your identity and age
• Compliance with anti-money laundering regulations
• Processing times as specified on our website
• Minimum and maximum limits

Prizes and Winnings

Prize claims are subject to:

• Verification of winning tickets or accounts
• Compliance with tax regulations
• Time limits for claiming prizes
• Official game rules and regulations

Limitation of Liability

OLG shall not be liable for:

• Technical malfunctions or system errors
• Lost or stolen tickets or account credentials
• Delays in processing transactions
• Third-party services or websites

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any changes.

Governing Law

These Terms and Conditions are governed by the laws of Ontario and Canada.

Contact Information

For questions about these Terms and Conditions, contact us at:

Email: support@olg-ca.com
Phone: 1-866-531-2600

Last updated: October 31, 2025